Frequently Asked Questions
Everything you need to know about your Parramatta Eels official merchandise and orders.
How long will it take for my order to be delivered?
Standard shipping within Australia typically takes 3-7 business days. Express shipping options are available at checkout for faster delivery, usually arriving within 1-2 business days to major metropolitan areas.
Is the merchandise sold here officially licensed?
Yes, all products available on our store are 100% officially licensed Parramatta Eels and NRL merchandise, ensuring high-quality standards and supporting the club directly.
What is your return policy for jerseys and apparel?
We offer a 30-day return policy for most items. Products must be in original condition with tags attached. Please note that personalized jerseys with custom names or numbers cannot be returned or exchanged.
Do you offer international shipping for overseas fans?
Yes, we ship our merchandise worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location.
How can I track the status of my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later services such as Afterpay and Klarna for your convenience.